Terms and Conditions
Purchasing products from Odore Mio websites
We aim to dispatch orders received and paid for before 1 pm within 3-5 working days. Stock availability and other operational circumstances may however result in short delays. If an order is urgent, please let us know and we can discuss priority shipment options. Your parcels will be delivered via Royal Mail or courier (international deliveries) and we reserve the right to use any other suitable delivery method as necessary.
You will receive email confirmation when your order is placed. All orders will be sent for next day delivery but are subject to the schedule and terms and conditions of our delivery partners.
We offer free shipping for UK orders starting from £150 and free international shipping for orders starting from £200.
Samples can be ordered by choosing 3 ml option from drop down menu of each fragrance. We often include additional free samples (subject to availability) for existing customers and when orders are placed for larger bottles.
Orders being sent overseas will incur international shipping costs. These charges can be examined through our “Shipping Options” page or simply by adding products to your cart and clicking to view your cart. Odore Mio will not be held responsible for any customs or import costs incurred, these are to be paid by the customer unless otherwise specified. Please note that whilst we will supply customs documents, the customer is responsible for ensuring that the products ordered are acceptable and legal for import to their country location. For international deliveries we would also need your valid contact number and e-mail address to ensure courier can get in touch with you to arrange suitable delivery time. We will contact you for additional information if your contact numbers are not transferred to us from PayPal or web checkout service. Please ensure you supply correct contact details to receive important information about your delivery.
Restrictions in Russian Federation, Australia and selected other regions
Please note delivery of perfume products to Russian Federation is only available to selected regions. We can also recommend companies offering UK shipping address and forwarding of parcels to Russia. Please get in touch if you would like to place orders with delivery address in Russian Federation or other restricted regions. There are options available. Certain other locations such as Australia and small islands also impose various restrictions.
Other Overseas Territories not permitting shipment of perfume
Please note there are selected countries which do not allow shipment of perfume from overseas. These regulations are subject to change from time to time. If we receive your order and cannot ship it to you for any reason, such orders will be cancelled and refund issued to you.
Due to the nature of the products sold, we are unable to offer any refund once your parcel has been opened unless the product is faulty. If a product is faulty you must let us know within 14 days of receipt. You may be asked to return the faulty product so that we can assess the problem. You will be responsible for the cost of returning the product, but if we agree that the product is faulty, the cost of the postage for returning the product will be refunded to you with the cost of the faulty item. Products produced to customer’s specification, alterations or modifications requested by customers will not be eligible for refund.
We wrap and package all our products for postage very carefully. Our products are wrapped in sealed bags, bubble wrap, tissue (or similar) and placed in either postage bags or boxes depending on the volume of goods. We cannot be held responsible for damage that occurs in transit. We may be able to replace your items in some cases or issue a credit note. Please get it touch is something went wrong in transit.
You are responsible for making sure that all perfumes, cosmetics, packaging and other products purchased from our website are suitable, safe and fit for their intended and actual use.
If a customer cancels their order within the 14 day cooling-off period a refund will be issued within 30 days of cancellation provided the order has not already been dispatched. If the order has been dispatched a credit note will be issued within 30 days of receipt of the returned order providing the external packaging has not been opened. The customer will be held liable for the cost of returns if the order has already been dispatched.
We can only offer you a refund on products returned in the original unopened packaging and outer packaging. May we suggest that you initially purchase small sizes of our products so that you can test them before placing larger orders.
If your item is out of stock, we reserve the right to send your order without the item and send on the item when it is back in stock. This will not incur any additional charges to you and you may choose to cancel the back-dated item and receive a refund. If the out of stock item is unlikely to be restocked, we will refund your money.
Offers & Discounts
Sale discounts and other offers issued by Odore Mio web sites can be redeemed through appropriate Odore Mio online shop only. Other retailers selling Odore Mio product may offer their own promotions and such offers must be redeemed with the issuing retailer.
No Answer When Delivery Attempted
If you are out when the parcel is delivered. the delivery company may leave a card asking you to contact them to arrange another attempt or to arrange for you to pick the parcel up. If you need to arrange special requests for delivery company such as safe place or deliveries sent to neighbours please contacts us with additional information when placing your order.
If you do not receive your order within a reasonable time, please let us know and we will investigate. Whilst we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by either Royal Mail or by the courier company.
If your parcel is missing / lost and you chose the ‘signed for’ option, we will refund or replace the order subject to the timescales designated by the delivery company for items considered to be lost. This is specified by the carrier services we use – the longest of all being Royal Mail where a parcel is not considered lost until the 15th day (24th day for parcels to Europe) after it was posted.
If your parcel is returned to us through no fault of our own, we will charge you a re-delivery fee. Please ensure that you give us correct delivery information when ordering.
Please contact us using our Contact form for any other information or customer service enquiries.