Terms and Conditions
Purchasing products from Odore Mio website
Ordering & Payment
Payment is processed by PayPal including credit/debit cards. We use Interactive Media as our order processing partner. Your payment will appear to Interactive Media and will display your order details in your paypal account or confirmation e-mail.
Postage and Packaging
Postage and packaging costs are included when explicitly stated during ordering or added at the checkout.
Non Delivered Items Returned
If your order is returned to us because the courier has been unable to deliver it despite attempts to let you know, you will be responsible for the return fee.
UK Highlands, Islands and Remote Locations
Some locations may incur delivery surcharges. These will be invoiced to you separately before dispatch. The postcodes that are affected by this include:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH30-41, PH49-50 – these will incur a surcharge of £4
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA60-78, PH42-44, ZE1-3 – these will incur a surcharge of £6
Isle of Wight PO postcodes will incur a surcharge of £6
Northern Ireland BT postcodes will incur a surcharge of £6
Orders being sent overseas will incur delivery costs and this is calculated when your order is processed. Odore Mio will not be held responsible for any customs or import costs incurred, these are to be paid by the customer unless otherwise specified. Please note that whilst we will supply customs documents, the customer is totally responsible for ensuring that the products ordered are acceptable and legal for import to their country location.
Japan, Australia, and Canada
Customers from Japan, Australia, and Canada: please note we cannot ship to your country using our conventional postal or courier services. This is due to restrictions placed by regulators in your country. The only available option for these destinations is via special cargo company which charges £250 for 5kg parcel. Please get in touch before placing orders if your delivery address is in one of the above listed countries.
Due to the nature of the products sold, we are unable to offer any refund once your parcel has been opened unless the product is faulty. If a product is faulty you must let us know within 14 days of receipt. You may be asked to return the faulty product so that we can assess the problem. You will be responsible for the cost of returning the product, but if we agree that the product is faulty, the cost of the postage for returning the product will be refunded to you with the cost of the faulty item.
We wrap and package all our products for postage extremely carefully. Our products are wrapped in sealed bags, bubble wrap, tissue (or similar) and placed in either postage bags or boxes depending on the volume of goods. We cannot be held responsible for damage that occurs in transit. We may be able to replace your items in some cases or issue a credit note. Please get it touch is something went wrong in transit.
You are responsible for making sure that all perfumes, cosmetics, packaging and other products purchased from our website are suitable, safe and fit for their intended and actual use.
If a customer cancels their order within the 14 day cooling-off period a refund will be issued within 30 days of cancellation provided the order has not already been dispatched. If the order has been dispatched a credit note will be issued within 30 days of receipt of the returned order providing the external packaging has not been opened. The customer will be held liable for the cost of returns if the order has already been dispatched.
We can only offer you a refund on products returned in the original unopened packaging and outer packaging. May we suggest that you initially purchase small sizes of our products so that you can test them before placing larger orders. We also offer samples and discovery packs. These can be ordered here: http://odoremio.com/samples/
If something is out of stock and we feel that we have a similar or better product to substitute, we can offer such substitute for customer approval or invite the customer to join our waiting list. Waiting list registration can be found here: http://odoremio.com/waiting/
If your item is out of stock, we reserve the right to send your order without the item and send on the item when it is back in stock. This will not incur any additional charges to you and you may choose to cancel the back-dated item and receive a refund. If the out of stock item is unlikely to be restocked, we will refund your money.
Vouchers are non-refundable. We may, at our discretion, extend the date by which the voucher must be redeemed. Vouchers may be transferred to another person.
Discounts and other offer options are only available for orders made online.
We aim to dispatch orders received and paid for before 1pm on the same or next day. Stock availability and other operational circumstances may however result in short delays. Therefore, unless otherwise notified, we undertake to dispatch all orders within three working days of receiving your order (unless otherwise advertised for holiday closures etc). If an order is urgent, please let us know and we can discuss priority shipment options. Your parcels will be delivered via Royal Mail (first class post) or courier and we reserve the right to use any method where we deem it necessary.
Royal Mail / Courier Deliveries
You will receive email confirmation when your order is placed. All orders will be sent for next day delivery but are subject to the schedule and terms and conditions of Royal Mail or the courier company.
No Answer When Delivery Attempted
If you are out when the parcel is delivered. the delivery company may leave a card asking you to contact them to arrange another attempt or to arrange for you to pick the parcel up. If you need to arrange special requests for delivery company such as safe place or deliveries sent to neighbours please contacts us with additional information when placing your order. Our contact page is available here: http://odoremio.com/contact/
If you do not receive your order within a reasonable time, please let us know and we will investigate. Whilst we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by either Royal Mail or by the courier company.
If your parcel is missing / lost and you chose the ‘signed for’ option, we will replace the order subject to the timescales designated by the delivery company for items considered to be lost. This is specified by the carrier services we use – the longest of all being Royal Mail where a parcel is not considered lost until the 15th day (24th day for parcels to Europe) after it was posted.
If your parcel is returned to us through no fault of our own, we will charge you a redelivery cost. Please ensure that you give us correct delivery information when ordering.